3. ORDERS, APPROVAL, RETURN POLICY
Payment. Unless alternative payment terms are made for monthly billing, fees are charged to the credit card on file immediately upon the submission of work (when audio files are uploaded to the Same Day Transcriptions online system). Work will not start until fees have successfully been processed on the credit card registered by Customer. Fees payable for work are set forth in the email that Customer receives from Same Day Transcriptions prior to initiation of service. Any changes to fees payable may only occur through the agreement of both parties through email.
Payment to Same Day Transcriptions must be made in cleared funds, without any deduction or set-off and free and clear of and without deduction for or on account of any taxes, levies, imports, duties, charges, fees and withholdings of any nature now or hereafter imposed by any governmental, fiscal or other authority save as required by law. If you are compelled to make any such deduction, you will pay Same Day Transcriptions any additional amounts as are necessary to ensure receipt by Same Day Transcriptions of the full amount it would have received but for the deduction.
Order. Customer may initiate an Order by providing all the required information via Same Day Transcriptions’ Transcriptions On Demand system (TOD).
Client Materials. Customer is responsible for providing Materials (audio files and any necessary collateral information) to be transcribed, information describing the context of the transcription, and any other necessary materials (glossary guide, etc.) when placing the Order. Same Day Transcriptions may make recommendations on which source materials and in what format to provide source materials, but ultimately the quality of the results will depend on the quality and clarity of audio, accuracy, and comprehensiveness of the Customer’s source materials and instructions provided.
All audio files submitted for transcription are payable. Client takes full responsibility for all files submitted to TOD, and to prevent the duplicate submission of audio. In the event that the same audio file is submitted for processing twice, Client is responsible for paying for the job done twice.
Cancellations. Customer may cancel any Order if the project has not yet been engaged by a Transcriptionist. It is not uncommon for an Order to be engaged by a Transcriptionist immediately after the Order is placed. To attempt to cancel an Order, Customer may contact Same Day Transcriptions customer support directly at firstname.lastname@example.org. If the Order has been started by a Transcriptionist, the Order cannot be canceled and there will be no refund of fees paid.
Delivery of Transcribed Works. Same Day Transcriptions cannot guarantee turnaround times on work submitted without at least seven days’ prior notice (advance scheduling).
Same Day Transcriptions gives an estimated time for Service completion, but cannot guarantee an exact delivery time. We will email you when the Transcribed Work is complete. Unless otherwise expressly agreed by Same Day Transcriptions, time is not of the essence for delivery or performance, and no delay shall entitle you to reject any delivery.
Approval or Rejection. Upon Same Day Transcriptions’ notification of delivery of the Transcribed Works, Customer will have strictly 168 hours to review the Transcribed Works. If Customer does not notify Same Day Transcriptions of a quality concern within the 168-hour review period, the Transcribed Works will be deemed “Approved” and the Transcriptionist will be paid for the Transcribed Works. Once “Approved”, no alterations, revisions, or refunds of the Transcribed Works will be provided.
Due to the nature of language transcription and the inconsistency of audio quality, it is not possible to guarantee a specific quality level. Customers may reject the Transcribed Works within the 168-hour review period provided that the audio was recorded in a private setting and participants can be heard clearly. We will perform a quality audit and respond within three hours of the request for reproofing. If Same Day Transcriptions determines that the Transcribed Works that you have rejected did not meet the quality level specified in the Order, then Same Day Transcriptions will reproof the work at no additional charge.
Same Day Transcriptions’ liability will be limited to correcting the errors or providing a refund.
Disclaimer. You agree to review any Transcribed Works before making such content public, and you expressly agree that Same Day Transcriptions will not have any liability or indemnity obligations to you based on the Transcribed Works if you fail to do so.