Frequently Asked Questions

Where is the work done?

All English transcription processing is performed in the Unites States and all data resides on servers in the United States as well.

Translation and transcription of languages other than English is usually performed in the country that is native to the language spoken.

How much do you charge?

We offer competitive, flat-rate transcription prices.

Our prices are not the lowest around, and we do not intend them to be. Here is why...

The clients that we serve place quality and data confidentiality as their top priority. As a result, our costs are higher than freelance transcription brokers that utilize a global network of freelance transcriptionists and distribute work worldwide.

We hire the industry’s top transcriptionists, all in the United States. They undergo comprehensive screening and testing before being hired because they are expected to perform at the highest level in the industry. Accordingly, this kind of talent commands a higher pay rate than independent global freelancers.

Are there any set-up or miscellaneous fees?

There are no set-up or miscellaneous fees. We are straightforward people and prefer a direct approach. When you call us, you will be given a transcription rate for your work that a second grader can understand. No games. No tricks. No mental gymnastics.

*For those who have served in the U.S. military and those in an educational setting (students and professors): we reserve a special discounted transcription rate for you (and only you, specifically). Contact us for more information.

What is included in your simple transcription pricing?

1. Transcriptions On Demand™

The hallmark of our online transcription service, started in 2003, for fast transcription. There’s no software to install and it takes just minutes to submit work. Use it as you need, pay as you go and save time! It’s like having your own online transcription service right at your fingertips. On demand.

2. Triple Proof Accuracy™

Our signature process for ensuring data integrity and accurate transcriptions, Triple Proof Accuracy® was developed in 2005, obtained trademark protection and is now imitated by new transcription companies that enter the market.

3. Customized Transcription Formatting and Turnaround Times

Your transcriptions will be formatted and delivered exactly to your specifications, and you won’t be penalized for that occasional urgent request. Learn more about how our online transcription service works, and contact us with any questions.

4. Customer Service - Extended Hours

A professional, well-spoken account manager will answer when you call. He/she will understand your needs and you will get the results you need. Fast! Available by phone 8 am – 10 pm EST and with a one-hour response time on weekends.

  • Dedicated account management for major projects.
  • Automated Transcription Delivery via Email.
  • HIPAA compliant transcription, secure access for confidential data.
  • Transcription Integration With Existing Internal Systems.

Is there software to install?

No. There is no software installation required for our online transcription service.