How much do you charge?
With Same Day Transcriptions, you get high-end transcription service for a low-end price.  If you shop and compare, you’ll see that our fees fall in the lower half of all providers, yet our service features the same technology that the big, high priced companies. Even more importantly, you will also get real customer service from the principals on top of it all.  Plus, you’ll receive online records management and extended data storage at no extra charge.

Your actual cost depends on your specific needs.  Get a price quote now, or call us toll-free at 1-866-864-0507.

Do you charge set-up fees?
We do not charge transcription set up fees. Custom integrations (HL7) are handled separately.

Do I have to sign a long-term contract?
We choose to earn our clients loyal every day through outstanding work, not a long-term, binding contract that forces clients to stay with us. Should your transcription needs change, we will help make your transition as easy as it was when you joined us.

Do I need special software or equipment?
Our transcription service is web-based and we use a small program to allow your dictations to automatically send to us. All you need is a computer and Internet connection. We’ll take care of the rest.

Are you HIPAA compliant?
Yes, completely. All processes, personnel and computer systems follow strict HIPAA compliance guidelines. All personnel receive continuous training on HIPAA compliance and data security. Our facilities are protected 24/7 by a professional security service.

Do you have a system back-up in case of a power outage or Internet failure?
We have two back-up generators in our transcription facility and rarely have a service delay due to power outage. Further, we employ three independent transcription platforms simultaneously for business continuity. Our web service has delivered uptime of 99.997% over the past two years.

Our servers have multiple back-up systems, including remotely located mirrored servers and tape drives to prevent data loss. If you lose data at your site for any reason, you can easily access your password-protected documents in our center 24/7 simply by logging in to your account.

How do I send reports to you?
You can send reports in four ways:

	Use a digital recorder. Place it in the cradle attached to your computer and walk away.  Within
	minutes, your dictations will be on their way to us without you even touching your computer.
	Piece of cake!
	Use our toll-free telephone transcription service. This can also serve as your backup system
	in case your digital recorder is lost (no extra charge).
	Place files on your own server.  We can retrieve them automatically.
	Use a cassette recorder and send us tapes.  Please note, we cannot guarantee 22-hour
	turnaround on cassette recordings.

How long will it take to get my reports back?
When you send digital dictation on regularly scheduled intervals – either through digital recorder, telephone service, or files placed on your server – you can expect turn-around in less than 22 hours from the time we receive your transmission. For regular work, our average turnaround time currently runs 15 hours.

Do you offer quality guarantees?
Yes!  We guarantee quality. You can rely on triple-proof quality assurance. All your transcriptions go through three levels of proofing by experienced editors before being returned to you. You will never pay extra for corrections and there rarely will be any. 

Can I use any digital recorder?
Yes. You can use any digital recorder you prefer. We accept digital dictations from virtually all makes and models. If you need help selecting one, let us know. We’ll be glad to assist.

Can I use a cassette recorder?
Yes, but we cannot always guarantee 22-hour turnaround with cassette recordings. Ask us for more details.

Do you have a toll-free telephone dictation system?
Yes. Our telephone system is toll free and can be used as a primary tool for dictation or as a backup to a digital voice recorder. There are no extra fees for use of our telephone system.

Can you integrate with our existing internal system?

Can I review My Reports Online?
Yes. You can open up your reports right on our system. From this window, you can view, edit, and even fax your reports to third parties. When you’re done, affix your electronic signature individually or by the batch, and then download your reports with just a few mouse clicks.

Can you email or fax reports to us?
Yes.  We use a secure, HIPAA compliant email service when the need arises to email a report. Please be aware that most email programs being used today are NOT HIPAA compliant.  Using our secure web platform to retrieve your reports is easy, secure and completely HIPAA compliant.

Reports can be faxed anywhere you like. In fact, we can even automatically fax reports to third parties for (to referring physicians, insurance companies, etc.).

How long will my reports be stored and managed?
Your digital dictations will be stored for two weeks – or longer upon your request.  Your transcriptions will be stored for as long as you remain our client.

What if I lose a transcription?
Simply log in to your Same Day account and download your document again.  It’s so easy.  Your files are backed up multiple times each day and securely stored in our data center.

Can you do STAT reports? What is the extra charge?
Yes, we do a lot of STAT work. We don’t charge extra for occasional STAT work; it is provided as a courtesy.

What customer support do you offer?
You can reach a live person 24 hours a day, 7 days a week. Often, you’ll speak directly with a principal of the company. There are no voice-mail mazes to navigate. If you prefer to communicate by email, we monitor our inbox throughout the day as well.

Need More Help?  Call Us
Toll Free! 1-866-864-0507
In New Jersey: 1-856-552-0401